Since the launch of our #2021supported campaign earlier this year, it appears that more and more customer support teams are following suit with a heavy focus on agent empowerment.
At Kaizo, we saw this firsthand. An increasing number of support teams looked to Kaizo as their chosen tool of empowerment. This led to a record month of customer growth in February.
In March, teams around the globe continued to shift towards an environment which allows their agents to be more engaged and productive. This led Kaizo to smash our customer growth record from the previous month by 30+%. 👊
With another record-breaking month and quarter under our belt, we are excited to see that our mission to help empower agents around the globe is making a notable impact on so many customer support teams.
March marked Kaizo’s second consecutive record breaking month of customer growth. After an amazing start to the year, we followed up with a further 31% increase in customer growth to close out our most successful quarter to date. Congratulations to our entire team and a warm welcome to all our new Kaizonians.
There's no better feeling for us than opening up Zendesk Marketplace in the morning and seeing Kaizo in the top featured apps again. Lucky for us, we got to experience that feeling almost every morning in March, as we held a near one month residency atop the marketplace rankings. Thanks to the 70+ #supportheroes that have given us 5 star ratings and reviews.
The last week of March saw the launch of the ‘Agent of the Month' segment of the Support Heroes by Kaizo podcast. As part of our #2021supported campaign the episodes will celebrate the amazing work of agents by providing a platform to share their insights and experiences with the world. Check out our first episode with Nadezhda Zubova (Hope) from Miro here.
About Kaizo
Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.