About Kaizo

Learn what we are all about

Kaizo is a top-rated, unified, actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle from planning, to assessment, development, and engagement. It uses real-time insights from performance data, gamification, and Artificial Intelligence (AI) to improve operational efficiency, individual productivity, and team engagement.

Our product has held its place amongst the top 10 rated apps in the Zendesk marketplace and is used by thousands of customer support professionals worldwide. We are also thrilled to have been named in Forbes list of Top 25 Machine Learning Startups To Watch In 2020.

Founded in 2018 in Amsterdam, our team of 20+ ambitious Ninjas is transforming performance management and creating an engaging and productive digital work environment for customer support teams.

Latest Kaizo news

Exploring New Trends in Customer Service

The customer service landscape is changing. New technology means automation and bots — yet customers are craving personalization and real communication even more. But if you don’t hav...

Studying Customer Service Motivation and Engagement

In 2022, it takes more than just a good product to win customer loyalty. But what does it mean for companies with customer service teams? How can they keep up? We spent this month figu...

Probing the Essence of Customer Experience

In May, we focused on analyzing what great customer experience means in 2022 and what customer service teams need to do to meet the ever-rising customer expectations.

Receive Kaizo news on your RSS reader.

Or subscribe through Atom URL manually