About Kaizo

Learn what we are all about

Kaizo is a top-rated, unified, actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle from planning, to assessment, development, and engagement. It uses real-time insights from performance data, gamification, and Artificial Intelligence (AI) to improve operational efficiency, individual productivity, and team engagement.

Our product has held its place amongst the top 10 rated apps in the Zendesk marketplace and is used by thousands of customer support professionals worldwide. We are also thrilled to have been named in Forbes list of Top 25 Machine Learning Startups To Watch In 2020.

Founded in 2018 in Amsterdam, our team of 20+ ambitious Ninjas is transforming performance management and creating an engaging and productive digital work environment for customer support teams.

Latest Kaizo news

Delving into Customer Support Operations

Great customer support is about taking a well-rounded approach to serving your customers. In April, we got together to understand what that well-rounded approach actually means and how ...

Exploring Customer Service Experience and Intelligence

Customer experience and customer intelligence is what defines a company, its values and priorities. In March, we decided to join forces with Zendesk in order to dig deep into the topic ...

Gearing Up for 2022 and Talking Performance Coaching

Customer service is not just about quality assurance. There is so much more to what makes great customer support and we are determined to make 2022 a year when you can step far beyond ...

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