The Kaizo team voted and everyone agreed. October was the most exciting month this year!
With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've ...
Let’s face it: customer service teams are often understaffed, and today — more than ever.
Hiring new talent is often not an option, but you need to increase quality of service, not employee number...
The customer service landscape is changing.
New technology means automation and bots — yet customers are craving personalization and real communication even more.
But if you don’t have that man...
In 2022, it takes more than just a good product to win customer loyalty.
But what does it mean for companies with customer service teams? How can they keep up?
We spent this month figuring that ...
In May, we focused on analyzing what great customer experience means in 2022 and what customer service teams need to do to meet the ever-rising customer expectations.
Great customer support is about taking a well-rounded approach to serving your customers.
In April, we got together to understand what that well-rounded approach actually means and how we can hel...
Customer experience and customer intelligence is what defines a company, its values and priorities.
In March, we decided to join forces with Zendesk in order to dig deep into the topic and soluti...
Customer service is not just about quality assurance.
There is so much more to what makes great customer support and we are determined to make 2022 a year when you can step far beyond QA and emp...
New year — new beginnings, they say. New faces, new customers, new stories — life at Kaizo is bustling.
Here’s a short recap of our 2021 and an introduction to our 2022.
