In 2022, it takes more than just a good product to win customer loyalty.
But what does it mean for companies with customer service teams? How can they keep up?
We spent this month figu...
In May, we focused on analyzing what great customer experience means in 2022 and what customer service teams need to do to meet the ever-rising customer expectations.
Great customer support is about taking a well-rounded approach to serving your customers.
In April, we got together to understand what that well-rounded approach actually means and how ...
Customer experience and customer intelligence is what defines a company, its values and priorities.
In March, we decided to join forces with Zendesk in order to dig deep into the topic ...
Customer service is not just about quality assurance.
There is so much more to what makes great customer support and we are determined to make 2022 a year when you can step far beyond ...
New year — new beginnings, they say. New faces, new customers, new stories — life at Kaizo is bustling.
Here’s a short recap of our 2021 and an introduction to our 2022.
How do you imagine a wrap-up? It would usually have to be a time to slow down, look back, smile or shed a tear. But not at Kaizo, of course. December was just as much of a race as any oth...
In November, we took another major step towards enabling Performance Workflow Automation, gave our marketing team a spin, geared up customer support leads for Black Friday, and celebrated...
This month we got the whole team together in Lisbon, celebrated customer support agents, awarded the pioneers, and added a new member to the Kaizo family.
Interested to hear what the fu...
Life can turn on a dime, they say, and it practically did for Kaizo in September. We moved to a new office, welcomed new people, increased engagement within our remote teams, and beat our...
