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Celebrating Customer Support Globally

The Kaizo team voted and everyone agreed. October was the most exciting month this year! With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've ...

Making Investments and Seeing the Return

This month we explored how we are helping our customers invest in their teams — and our own!

Outsmarting Customer Service Challenges

Let’s face it: customer service teams are often understaffed, and today — more than ever. Hiring new talent is often not an option, but you need to increase quality of service, not employee number...

Exploring New Trends in Customer Service

The customer service landscape is changing. New technology means automation and bots — yet customers are craving personalization and real communication even more. But if you don’t have that man...

Studying Customer Service Motivation and Engagement

In 2022, it takes more than just a good product to win customer loyalty. But what does it mean for companies with customer service teams? How can they keep up? We spent this month figuring that ...

Growing Internal and External Network

Life can turn on a dime, they say, and it practically did for Kaizo in September. We moved to a new office, welcomed new people, increased engagement within our remote teams, and beat our own perfo...

Get performance insights at a glance with ‘Team Scorecard’

We’re excited to announce Kaizo’s brand-new performance assessment feature - Team Scorecard. It makes it swifter and easier than ever to compare, evaluate, and manage your customer support team’s p...

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