Exploring Customer Service Experience and Intelligence

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Customer experience and customer intelligence is what defines a company, its values and priorities. 

In March, we decided to join forces with Zendesk in order to dig deep into the topic and solutions it offers. But there is lots of other news we have to share, too. 

Here’s our March in a nutshell. 

March highlights at Kaizo

📢 Sponsoring a Zendesk event

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On March 8, Zendesk collaboratively held an event focusing on best customer service practices, tips and tricks, live demos, and other hacks that could help the audience empower growth in their customer service teams. 

Considering how tight our partnership with Zendesk is, with our tool being fully integrated and usable for Zendesk Agent Workspace customers, we decided to sponsor this event and highlight the importance of great customer experience to the world. 

The event brought, as expected, lots of insights, but if you happened to miss it — here’s where you can watch a recording

🛍️ Investigating customer intelligence

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Customer intelligence is a business strategy that relies on analyzing customers, their needs and wants, in order to build a product or service people are actually missing. But despite the evident benefits of customer intelligence, many companies seem to underestimate it. 

We decided to take a look into the very definition of customer intelligence, the reasons why it is important, and the ways companies can leverage it to improve their customer experience. 

To read more about our findings, take a look at our blog.

🏆 Japhy recognized for best customer service 

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Japhy, our customer from France, have received the Qualiweb trophy for the Best Online Customer Relationship 2022 in the E-commerce category.

Japhy are known to value quality, personalization, and speed of customer service, which shows just how important customer experience is for them.

We’re sure that this is one of the many awards Japhy’s team will receive and we will be there to cheer for them! 🏆

🧘🏽 Doubling down on employee care

In times like these, stoic mental health is more important than ever. 

We decided to take those little steps to reduce daily stress and anxiety by giving everyone at Kaizo access to a Premium subscription with the Calm app. The app means to help people improve their sleep as well as lower stress and anxiety. 

What’s next?

We’re relentlessly working to change the way you guide your customer service teams and enable ownership. We’re on a mission to bring together the world of operational and strategic management so be sure to follow our website for all the updates coming soon!

About Kaizo

Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.

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