Delving into Customer Support Operations

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Great customer support is about taking a well-rounded approach to serving your customers. 

In April, we got together to understand what that well-rounded approach actually means and how we can help our customers nail it. 

Here’s what happened at Kaizo in April.

April highlights at Kaizo

🖥️ Exploring customer support operations

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As with many things in life, in customer service, there is the tip of the iceberg, which most people focus on, and there is the body of the iceberg, which many fail to notice.

In customer service, that tip is Quality Assurance, which is indisputably one of the pillars holding it. But the truth is, customer service doesn’t end at QA — there is Performance Management, Performance Coaching, goal setting — you name it. 

And brilliant customer support, as it turns out, lies in having your hands on all of those things at the same time. 

As one of our beloved customers, Noreen McDaid from Endclothing, said: 

“We initially used Kaizo for the QA section but have since found the additional features hugely beneficial to our team of Agents and the Management team. With all of our data in one place and readily available at our fingertips, we can spend less time on collating data and more time in supporting the team and providing feedback. The engagement from our Agents has also been fantastic and the Missions section in particular has proven really effective so far in driving results from the Agents and supporting us in hitting objectives.”

📰 Getting featured in media outlets

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🏆 We’re thrilled to announce that Data Magazine, a Data, Information, & Intelligence media outlet from London, has listed Kaizo among the “best Machine Learning Startups and Companies in the Netherlands”.

We’re glad to be following the path of innovation and are eternally grateful for the interest and support of the international community!

Read more about us and other companies on the list here.

🧑🏿‍🤝‍🧑🏽 Adding new people to the family

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Kaizo is all about customer experience. 

We want to be sure our partners get their questions answered and expectations met. To that end, we brought in a new customer expert, Elizabet Plepis from Lithuania, to help us out in this endeavor. 

What’s next?

We have set out on a mission to simplify customer support operations. This might sound like a buzz phrase but what Kaizo is doing is truly unique. We aspire to help customer support leads unite all of their customer operations in one platform, no siloed data or manual updates. 

Sounds ambitious, we know, but what’s the fun in playing small?

About Kaizo

Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.

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