Team brainstorming, writing customer stories, testing new solutions, and having coffees with hustlers like us who want to join our team – that's what we've been up to this November.
On November 9, Kaizo partnered with Zendesk to sponsor their quarterly What's New Event.
Zendesk organizes this global event to spotlight the top trends in customer support. From new product releases to virtual networking opportunities, this event is not one to miss.
The event kicked off with a keynote address that inspired a flurry of conversation in the event's live chat. Afterwards, viewers could jump between seminars to dive deeper into the world of customer support.
Most exciting was the sponsor booth room! Kaizo and 7 other participating sponsors organized virtual booths to talk about all things customer support.
Helping our global community of Support Heroes is something Kaizo takes very seriously. We are always open to sharing ideas and meeting great minds in the industry. In the past, we've held webinars, chatted with CEOs and Heads of Customer Support, organized discussion panels, recorded podcasts, and so much more!
This month we opened a new spot for a Sales Development Representative. Our team values collaboration and focus. That's why we're looking for a highly motivated, business-minded SDR who can help drive our product into new markets.
We like to keep in close contact with our users. After all, our mission is to design solutions that support customer service teams globally.
We found that with tight schedules and so many agents, team leads are strapped for time. They are struggling to find balance in their day-to-day activities.
In a recent blog post, Kaizo dives deep into the challenges of managing 50+ agents. Be sure to give it a read!
With the New Year quickly approaching, many companies are on the lookout for new tech! But with so many solutions to choose from, where do you start? Finding the right customer service software can feel overwhelming. When Kaizo receives a demo request, it's usually teams who are driving the search for better software. After all, they know their needs best!
We know how these support heroes are, especially during the holidays. That's why we published this simple yet informative guide to choosing the right customer service software that could support you in busy times!
- How software improves metrics
- The latest trends in support technology
- How to shop the market
- Which features make delivering customer service easier
In November, we sat down with Capital, an online trading & smart investment app. In this customer story, readers will hear from Vera Abdul Sater, Head of Customer Support Operations, and Alexei Filipovich, Customer Support Team Lead at Capital. With 50+ agents, these Support Heroes rely heavily on Kaizo to optimize operations and empower teams to improve their skills.
The Kaizo team has been hyperfocused on growing our software. Providing our users with easy-to-use and data-driven software takes a lot of work behind the scenes. But even on our busiest days, this team bands together to get the job done.