Watching Samurai bust the support door open!

  • png

Where do we even start?

It’s been a while, but you won’t believe what’s been cooking here at Kaizo! 

Let us ease you into it, and the things that will come next. 

July highlights at Kaizo

🥷Announcing Samurai

Samurai featured image.png
  • png

Meet Samurai, he’s all things AI for customer support management!

Samurai is a new resident in our Kaizo Village but he sure made a grand entrance. Here’s what he has brought along for you to enjoy. 

💬 Easily run Sentiment & Empathy analysis to identify impactful phrases used by customers and agents 

✅ Identify root causes of poor conversation outcomes

📲 Transcribe phone calls with 1 click for a better overview of what the customer and agent said. Supporting 50+ languages! 

🔎Summarise conversations with AI Summary, including the transcribed phone calls!

🎯 Drive motivation with personalized goals using AI-generated Missions.

For more information about Samurai, click this link here.

And be sure to stay tuned, a lot more things are yet to come with Samurai!

🧑🏼‍🤝‍🧑🏿Welcoming new people 

Rocco (1).png
  • png

Rocco Andela has joined Kaizo as a Software Engineer. He will help us design, build and implement event-driven systems that power Kaizo’s backend.

In his free time, Rocco enjoys rock climbing, bouldering, and growing houseplants. He lives by the motto “How you do anything is how you do everything” and gets inspired by Alan Turing, the man who developed the ideas behind the computer and was influential in his work on artificial intelligence!

Welcome to the team, Rocco! We're happy to have you around 🚀

  • png

And here’s Osvaldo Escobar, our new Frontend Developer from El Salvador! He joined us to work within the tech team, creating an exceptional user interface that seamlessly facilitates interactions with our system.

Osvaldo is a big football fan and when he’s not busy with football, Osvaldo enjoys playing video games and spending time with his charming spaniel dog!

He lives by the motto "Push your limits and exceed your own expectations" and gets inspired by Kent C. Dodds, a Software Engineer who is reinventing Front-end development.

Happy to have you with us, Osvaldo! 🌞

📈Celebrating GAMING1’s success

Gaming1 customer story (2).png
  • png

GAMING1 stands for several own and partner brands in 7 countries and over 1600 employees globally.

With a team as big as this, workflows can get tangled, yet in a matter of two years, GAMING1 double their ticket processing volume!🔥

How did they manage to pull that off?

Learn in our new customer story! 📰

What’s next?

Kaizo will be exploring new waters! By popular demand, we will very soon be ready to delight customers on Salesforce.

You can already join the waitlist here!


Will be back with more news shortly!

About Kaizo

Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.

Contact details

Related topics

Receive Kaizo news on your RSS reader.

Or subscribe through Atom URL manually