Making Investments and Seeing the Return

last reminder.png
  • png

A little bit can go a long way — Kaizo knows that investing resources to celebrate your team or improve your tech can make a meaningful impact on customer satisfaction. 

In customer service, we focus a lot of energy on servicing our users and consumers in need, but when was the last time you looked inward?

Support agents have a challenging job — especially when you consider that their most impactful metric is customer happiness.

This month we explored how we are helping our customers invest in their teams — and our own!

September highlights at Kaizo

🇮🇹 Enjoying a workation in Italy

workation in italy.jpg
  • jpg

Why work from home when you can work from Italy? 

Workations are an important tradition here at Kaizo because we have an incredibly international team spanning several continents and countries! 

Last week we bonded over cappuccinos and carpaccio in the Italian Riviera. 

With La Spezia as our homebase, we visited the famous Leaning Tower of Pisa, explored the little streets of Lucca, swam in the Porto Venere harbor, and hiked the Cinque Terre coastline. 

While we certainly lived to the fullest last week, we also took full advantage of the beautiful views to spark inspiration during our strategic sessions. At several points last week, the team made time under the Tuscan sun to zoom out and dive deep into the intricacies of our company's upcoming strategic projects. 

Now with this refreshing holiday behind us, we are ready to tackle the missions ahead with a laser focus! ⚡️⚡️⚡️

🏆Holding 2022 Kaizo Customer Support Hero Award

Support Hero Award copy.png
  • png

The Kaizo Support Hero Award has returned for a second year to present customer support agents with recognition from not only their individual teams but the industry at large! 

In 2021, we launched our Support Hero Award to celebrate the customer support agents nominated by their own teams in recognition of their unique dedication to the craft. 

Kaizo's intention is to build a culture of empowerment amongst customer service professionals. Initiatives like the 2022 Kaizo Support Hero Award is an opportunity to do just that. 

So remember to turn your Kaizo news alerts on to meet our latest round of Kaizo Support Heroes and see what gifts they get!

📈 Exploring Trading 212’s journey with Kaizo

Trading 212 customer story featured image.png
  • png

Trading 212 has held onto its top spot as the #1 trading app in the UK since 2016!

The UK Market has certainly responded to Trading 212's values-based mission to disrupt the stock brokerage industry by enabling everyone to build wealth. But as we all know, converting an organizational mission into success requires innovative systems that align with company needs and industry changes.

We talked to Kristiyan Borisov, Customer Care Supervisor and Head of Client Relations, Anton Valchev, to discuss how Kaizo helped empower their support team through our unique analytics and solutions.

Read this customer story here: 

How Trading 212 got 93% CSAT with Kaizo

🔥Welcoming an Apprentice Copywriter, Natalie Ward!

new apprentice copywriter.png
  • png

Last but not least, we welcomed a new member to the Kaizo Team, Natalie Ward

As an Apprentice Copywriter, Natalie will support the Marketing team to bring Kaizo to the stage through our blog, social media, email campaigns, and more! 

Natalie is an American-born, Amsterdam-based creative with an extensive background in writing and social science research. Under the mentorship of Head of Content, Anastasiia Andriiuk, Natalie will be trained in the art of copywriting!

👀 What’s next?

October 3 - 7, the world will be celebrating Customer Service Week! We can’t wait to celebrate agents by announcing our winners of the 2022 Kaizo Support Hero Award!

About Kaizo

Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.

Contact details

Related topics

Receive Kaizo news on your RSS reader.

Or subscribe through Atom URL manually