Celebrating Customer Support Globally

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The Kaizo team voted and everyone agreed. October was the most exciting month this year!

With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've been up to this month.

Last month we showed our readers why investing in talent was important, this month we celebrate the fruits of their labor! 

Read on to learn how Kaizo has embraced the industry and given flowers to the agents we love!

October highlights at Kaizo

🎉 Celebrating Customer Service Week

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Every year in the first week of October, the industry celebrates Customer Service Week. 

In the run-up to this awesome initiative, we asked business leaders, agents, managers, and more to nominate their extraordinary agents for our 2022 Kaizo Customer Support Hero Award!

Organizing this award is our team's most rewarding task. We received so many nominations filled with glowing recommendations and personal stories demonstrating the intelligence, innovation, and talent present in the industry's representatives. 

Thank you to everyone who nominated their Support Heroes! 

🏆 Introducing our 2022 Kaizo Customer Support Hero Award Winners

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Let's hear it for the stellar agents who were recognized in the 2022 Kaizo Customer Support Heroes! These award-winner Support Heroes received Apple Products as a token of appreciation for inspiring us and delivering solutions to customers across the world. 

2022 Kaizo Customer Support Heroes!

Christopher Cuento from VGW 🏆2022 Support Hero of the Year & Peer-to-Peer Feedback

Michela Giordano from FindHotel  🏃Top Performer Support Hero & Runner-up in the Kaizo Award:

Jessica Vara from SmartRent ↗️ Continuously Growing Support Hero

George Robson from END.🤝Team Player Support Hero

Borislava Mladenova from Inkitt 🎨Creative & Innovative Support Hero

Michael Ogundipe from Crowd Cow 🎻Cultural Keeper Support Hero

Kristen Rassi from VGW 🗣️Cross-Functional Communicator Support Hero

Vira Zeleniuk from EverHelp 🛒Customer Advocate Support Hero

To learn more about these 5-star agents, check out their spotlight posts on our LinkedIn!

🔥Welcoming a new Product Manager, Max Zabolotnyi!

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Max Zabolotnyi, who has a master's degree in computer science from the Kharkiv National University of Radioelectronics, has already wowed us with his work ethic. As a Product Manager, Max is the link between marketing and product planning. Under his leadership, Kaizo will identify and deliver maximum value to our clients in the customer support area.

When he isn't being a master strategist, Max spends his time playing sports! Whether he's playing basketball or bouldering, he will always find a way to have fun and stay active. 

After a month with Max on the team, our users can already expect some exciting developments! 

Welcome to the team, Max! We're happy to have you around 🚀

🛍Exploring customer service for the online economy

Key learnings from our latest blog article 🤓

💰Money is moving in a big way online 

Ecommerce, an estimated $3.3 trillion industry today, will continue to grow to reach $5.4 trillion globally by 2026. (Morgan Stanley)

🧐 Platform localization is an eCommerce best practice 

75% of customers in the United States jump across online platforms to learn about your products! In response, 80% of succeeding e-commerce companies are carefully marketing their products to match the kind of information customers expect to see on the given digital platform (Mckinsey)


💬Luxury retailers look to Whatsapp & Facetime channels

Whatsapp is blowing the competition away as the preferred service channel for luxury retailers with an 18% advantage. (Statista)

😨 Communication is your best crisis control

78% of customers would forgive a company for its mistake after receiving excellent service (Salesforce).  

What’s next?

📩 Kaizo will sponsor Zendesk's 2022 QA What's New event! 

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Every quarter, Zendesk organizes quarterly virtual events to share their latest consumer trends and products supported on Zendesk. 

Join the Kaizo team and other participants at this event on Wednesday, November 9. 


⏰ Are you ready for the holiday rush? 

With Halloween behind us, support centers around the world are gearing up for a massive increase in traffic. 

Last Autumn, Kaizo interviewed leaders in customer service about how they forecast agent capacity during the Most Wonderful Time of The Year 🎁 

Watch the Webinar Now!

About Kaizo

Kaizo, the top-rated, unified, and actionable Workforce Performance Management (WPM) platform covering the entire customer support life-cycle.

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