With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've been up to this month.
Last month we showed our readers why investing in talent was important, this month we celebrate the fruits of their labor!
In the run-up to this awesome initiative, we asked business leaders, agents, managers, and more to nominate their extraordinary agents for our 2022 Kaizo Customer Support Hero Award!
Organizing this award is our team's most rewarding task. We received so many nominations filled with glowing recommendations and personal stories demonstrating the intelligence, innovation, and talent present in the industry's representatives.
Let's hear it for the stellar agents who were recognized in the 2022 Kaizo Customer Support Heroes! These award-winner Support Heroes received Apple Products as a token of appreciation for inspiring us and delivering solutions to customers across the world.
To learn more about these 5-star agents, check out their spotlight posts on our LinkedIn!
Max Zabolotnyi, who has a master's degree in computer science from the Kharkiv National University of Radioelectronics, has already wowed us with his work ethic. As a Product Manager, Max is the link between marketing and product planning. Under his leadership, Kaizo will identify and deliver maximum value to our clients in the customer support area.
When he isn't being a master strategist, Max spends his time playing sports! Whether he's playing basketball or bouldering, he will always find a way to have fun and stay active.
Ecommerce, an estimated $3.3 trillion industry today, will continue to grow to reach $5.4 trillion globally by 2026. (Morgan Stanley)
75% of customers in the United States jump across online platforms to learn about your products! In response, 80% of succeeding e-commerce companies are carefully marketing their products to match the kind of information customers expect to see on the given digital platform (Mckinsey)
Whatsapp is blowing the competition away as the preferred service channel for luxury retailers with an 18% advantage. (Statista)
78% of customers would forgive a company for its mistake after receiving excellent service (Salesforce).
Every quarter, Zendesk organizes quarterly virtual events to share their latest consumer trends and products supported on Zendesk.
With Halloween behind us, support centers around the world are gearing up for a massive increase in traffic.
Last Autumn, Kaizo interviewed leaders in customer service about how they forecast agent capacity during the Most Wonderful Time of The Year 🎁