Hiring new talent is often not an option, but you need to increase quality of service, not employee numbers.
The truth is, customer service efficiency doesn’t require an army of customer support agents. It’s not about the numbers, it’s about how you manage them, how you organize and optimize processes around your agents.
This month we focused on dissecting those understaffing challenges and learning from the best of the best to share working efficiency tips with you.
The company stands out, exceeds, and excels in what it’s doing. One of its prominent assets is the European customer service machine.
This month we were lucky to interview Dirk Soetekouw, Director of Customer Care EMEA at Foot Locker, and Pamela Delahunt, Senior Manager of Customer Care at Foot Locker Europe, to see what’s standing behind the company’s global success.
We have recently welcomed Vitalii Bielievtsov, a Front-end developer from Ukraine, to expand our close-knit team and give our Kaizo platform another boost.
Vitalii has an impressive track record of achievements, which he will use working alongside our Engineering, Product, and Design teams.
Once again, the customer service industry, along with many others, is going through global layoffs. Many teams end up understaffed, stressed, overworked, and poorly motivated to excel.
You find ways to outsmart understaffing and optimize processes so your teams are all about customer service efficiency.