Customer experience and customer intelligence is what defines a company, its values and priorities.
In March, we decided to join forces with Zendesk in order to dig deep into the topic and soluti...
Customer service is not just about quality assurance.
There is so much more to what makes great customer support and we are determined to make 2022 a year when you can step far beyond QA and emp...
New year — new beginnings, they say. New faces, new customers, new stories — life at Kaizo is bustling.
Here’s a short recap of our 2021 and an introduction to our 2022.
How do you imagine a wrap-up? It would usually have to be a time to slow down, look back, smile or shed a tear. But not at Kaizo, of course. December was just as much of a race as any other month —...
In November, we took another major step towards enabling Performance Workflow Automation, gave our marketing team a spin, geared up customer support leads for Black Friday, and celebrated customer ...
This month we got the whole team together in Lisbon, celebrated customer support agents, awarded the pioneers, and added a new member to the Kaizo family.
Interested to hear what the fuss is all ...
Life can turn on a dime, they say, and it practically did for Kaizo in September. We moved to a new office, welcomed new people, increased engagement within our remote teams, and beat our own perfo...
August at Kaizo was anything but vacation mode. In a matter of 31 days, we got featured in a top tech media outlet, got recognized as one of the best AI-driven startups in the Netherlands, opened n...
July at Kaizo was all about employee empowerment. Whilst 'agent empowerment' has been our yearly campaign for 2021, we decided to 'double down' in July and show appreciation not only for support ag...
