Watching Samurai bust the support door open!
Where do we even start? It’s been a while, but you won’t believe what’s been cooking here at Kaizo! Let us ease you into it, and the things that will come next.
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Closing 2022 and Peeking into 2023
Snow is falling and the holiday season is finally here! And as always, it’s time again for us to share our monthly rundown.
Sprinting to the finish line
Is November already over? Here at Kaizo, we've been laser-focused on achieving our goals and preparing for the future. Before the time escapes us again, let's take a moment to reflect on this m...
Celebrating Customer Support Globally
The Kaizo team voted and everyone agreed. October was the most exciting month this year! With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've ...
Making Investments and Seeing the Return
This month we explored how we are helping our customers invest in their teams — and our own!
Outsmarting Customer Service Challenges
Let’s face it: customer service teams are often understaffed, and today — more than ever. Hiring new talent is often not an option, but you need to increase quality of service, not employee number...
Exploring New Trends in Customer Service
The customer service landscape is changing. New technology means automation and bots — yet customers are craving personalization and real communication even more. But if you don’t have that man...
Studying Customer Service Motivation and Engagement
In 2022, it takes more than just a good product to win customer loyalty. But what does it mean for companies with customer service teams? How can they keep up? We spent this month figuring that ...
Probing the Essence of Customer Experience
In May, we focused on analyzing what great customer experience means in 2022 and what customer service teams need to do to meet the ever-rising customer expectations.
Delving into Customer Support Operations
Great customer support is about taking a well-rounded approach to serving your customers. In April, we got together to understand what that well-rounded approach actually means and how we can hel...
Exploring Customer Service Experience and Intelligence
Customer experience and customer intelligence is what defines a company, its values and priorities. In March, we decided to join forces with Zendesk in order to dig deep into the topic and soluti...
Gearing Up for 2022 and Talking Performance Coaching
Customer service is not just about quality assurance. There is so much more to what makes great customer support and we are determined to make 2022 a year when you can step far beyond QA and emp...
Unwrapping 2022
New year — new beginnings, they say. New faces, new customers, new stories — life at Kaizo is bustling. Here’s a short recap of our 2021 and an introduction to our 2022.
Watching Samurai bust the support door open!
Where do we even start? It’s been a while, but you won’t believe what’s been cooking here at Kaizo! Let us ease you into it, and the things that will come next.
Closing 2022 and Peeking into 2023
Snow is falling and the holiday season is finally here! And as always, it’s time again for us to share our monthly rundown.
Sprinting to the finish line
Is November already over? Here at Kaizo, we've been laser-focused on achieving our goals and preparing for the future. Before the time escapes us again, let's take a moment to reflect on this m...
Celebrating Customer Support Globally
The Kaizo team voted and everyone agreed. October was the most exciting month this year! With plenty of events to attend and initiatives to lead, we look forward to telling you exactly what we've ...
Making Investments and Seeing the Return
This month we explored how we are helping our customers invest in their teams — and our own!
Outsmarting Customer Service Challenges
Let’s face it: customer service teams are often understaffed, and today — more than ever. Hiring new talent is often not an option, but you need to increase quality of service, not employee number...
Exploring New Trends in Customer Service
The customer service landscape is changing. New technology means automation and bots — yet customers are craving personalization and real communication even more. But if you don’t have that man...
Studying Customer Service Motivation and Engagement
In 2022, it takes more than just a good product to win customer loyalty. But what does it mean for companies with customer service teams? How can they keep up? We spent this month figuring that ...
Growing Internal and External Network
Life can turn on a dime, they say, and it practically did for Kaizo in September. We moved to a new office, welcomed new people, increased engagement within our remote teams, and beat our own perfo...
Kaizo raises $3 million to accelerate customer support productivity leveraging gamification and AI
Led by Gradient Ventures (Google’s AI fund) & Partech; Christoph Auer-Welsbach, former Partner at IBM Ventures, Joins as Co-Founder
Ticketless is now Kaizo!
Amsterdam - March 23, 2020. We’re excited to announce that as of March 23, 2020, we have a new name and brand identity: KAIZO.
Ticketless Accepted into STATION F
Paris - November, 1, 2020. We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program. Together with two other young startups, Greenfly.ai and Tru...
Get performance insights at a glance with ‘Team Scorecard’
We’re excited to announce Kaizo’s brand-new performance assessment feature - Team Scorecard. It makes it swifter and easier than ever to compare, evaluate, and manage your customer support team’s p...
